Samadhan Support Plans & Lifecycle

SAMADHAN support policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future.

SAMADHAN products are tightly integrated with Microsoft Dynamics 365 BC / NAV, it supports and coexists with all the standard features of MSD 365 BC / NAV.

SAMADHAN support policy applies to products currently available through retail purchase or through Reseller sales. SAMADHAN provides support in line with the support policy of Microsoft.

Microsoft will offer a minimum of 10 years of support for Business and Developer products. Mainstream Support for Business and Developer products will be provided for 5 years or for 2 years after the successor product (N+1) is released, whichever is longer. Microsoft will also provide Extended Support for the 5 years following Mainstream support or for 2 years after the second successor product (N+2) is released, whichever is longer. Support for SAMADHAN products also follows the same policy as that of Microsoft policy as the Add-on or Extension depends on the availability of support from Microsoft.

Customers are highly encouraged to stay on a supported service pack to ensure they are on the latest and most secure version of their product.

Note: Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. Samadhan Support Lifecycle Policy does not apply to all products. To know more about the product support contact us: info[@]samadhanindia.com

You may download the complete SLA document from here: SAMADHAN Support Services SLA