SAP Cloud for Social Engagement
Business success requires a “social media command center” with the right tools to do more than just listen. Your customers want to interact with you via social media today.
Customers trust their peers the most.
Know what they’re saying and influence it positively.
Customers expect you to be listening.
Engage with them on their terms to drive satisfaction.
Unreported problems are worst kind of problems.
Learn of problems and take proactive action.
The Social Media Action Plan
- Filter out the noise.
- Know more than their twitter handle.
- Leverage your experts.
- Engage quickly & consistently.
- Measure your results.
What’s so special about SAP Social OnDemand?
Complete Customer Profile
- Social Profile
- Klout Score
- CRM Customer Details
- Social Media (twitter & Facebook)
- Routing Rules
- Connect to an existing marketing repository
Pre-defined Communication Templates
- Product inquiry response, risk management, etc.
- Drive consistent responses across team members
- Individual Effectiveness
- Team Effectiveness
- Topic Trending
- Feeds & Followers
- Native integration with SAP Social Media Analytics, SAP CRM, SAP Sales OnDemand, SAP Service OnDemand, and SAP JAM
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