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Overview
Country or Region:
India
Industry:
Retail
Customer Profile
Sigma Computer is an authorized Hewlett- Packard Premium
Partner and sells the whole range of HP products as well
as providing end-to-end solutions.
Customer Profile
Sigma Computer is an authorized Hewlett- Packard Premium
Partner and sells the whole range of HP products as well
as providing end-to-end solutions.
Business Situation
Sigma Computer was using Tally to manage most of its
finances and track inventory, but wasn’t confident of
the accuracy of the data or reports. The
growing business required an enterprise grade solution,
and therefore, Sigma Computer opted for Microsoft
Dynamics™ NAV (formerly Microsoft® Business Solutions–Navision®).
Solution
The solution was deployed within two months and included
data migration for the previous financial year. The key
challenge was to keep an accurate track of all
transactions
Benefits
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“With
Navision, we are able to analyze which segment is the
most profitable or gives the maximum revenues, and
concentrate on those.”
Based in Ranchi, Jharkhand, Sigma Computer is an
authorized Hewlett-Packard (HP) Premium Partner and is
also provides end-toend solutions in the information
technology product space. Sigma Computer previously used
Tally to manage most of its finances and track
inventory. However, the inventory and finance systems
were not integrated. Data entry used to happen in
batches, with several days input together at a
designated frequency, and therefore did not reflect the
true picture. After an initial system study and demo by
Samadhan India, a Microsoft-certified business solution
provider, Sigma Computer chose to roll-out Microsoft
Dynamics™ NAV (formerly Microsoft® Business Solutions–Navision®).
The deployment was completed in less than two months,
and Sigma Computer is now able to segment its customers
and use marketing tools more effectively, has better
insight into its customers and delivery schedules and
has improved customer support and other internal
processes. |
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Situation
Sigma Computer provides end-to-end solutions in the
information technology product space. Based in Ranchi,
Jharkhand, Sigma Computer is an authorized Hewlett-
Packard (HP) premium partner and also sells Microsoft
licenses. It has been in this business since 1990 and
sells the whole range of HP India products. In some
cases, Sigma Computer also deals directly with HP
Singapore. Other business is done with Redington, India,
HP’s national distributor.
Sigma Computer
was using Tally to manage most of its finances and track
inventory, but did not feel confident with the
application. “We were not sure of the accuracy of the
data with Tally,” says Rishi Pandey, chief executive
officer of Sigma Computer. “I don’t have the time to
monitor the daily account entry, and in Tally, I can
never be sure of the reliability of the figures.” The
inventory and finance systems were not integrated, and
data entry was done in batches, with several days input
together at a designated frequency. The information
available therefore did not reflect the true picture.
At the same
time, Sigma Computer was growing fast and focusing
heavily on enterprise clients. “We wanted to ensure that
there was a professional setup that can easily cater to
the needs of this segment,” explains Rishi. While Sigma
Computer was aware of other products such as Orion,
Rishi Pandey was clear that “In the SMB segment, I don’t
think anyone has as good a product as Navision.” It also
helped that Samadhan India, a Microsoft-certified
business solution provider, was in the same building as
Sigma Computer. After an initial system study and demo
by Samadhan, Sigma Computer decided to proceed with the
roll-out of Microsoft Navision.
Solution
Sigma Computer opted for the sales and receivables,
purchase, resource management and inventory modules of
Microsoft Navision. The service module was customized
for Sigma Computer requirements. As Sigma had already
documented most of the systems and processes, deployment
was completed in less than two months. Data for the
financial year of 2005-2006 was imported into Microsoft
Navision. “The delivery was quite fast, and the software
was customized on time and as per expectations,” remarks
Pandey. The key challenge for Samadhan was to ensure
that it kept an accurate track of all transactions,
since in Sigma’s business margins tend to be low, and
volumes high. Associated features included integration
with Microsoft Outlook and an interface that resembled
Microsoft Office.
Benefits
The main benefit to Sigma Computer is a range of reports
that give complete and up-to date information about the
company. Other benefits derive from the marketing
potential gained through increased understanding of the
customer. Customer service and internal processes are
other areas that Sigma
Computer expects will dramatically improve due to the
implementation of Microsoft Navision.
Better Insight with Critical
Reports
Sigma Computer is using a number of reports on a daily
basis. Rishi elaborates, “As of now, we are using
reports such as outstanding payments, ageing reports,
support-related reports, and so on. The best part is
that I can get these reports whenever I want. Overall, I
“We were not sure of the accuracy of the data with
Tally. I don’t have the time to monitor the daily
account entry, and in Tally, I can never be sure of the
reliability of the figures.” Rishi Pandey, Chief
Executive Officer, Sigma Computer end up taking four to
five reports on a daily basis.”
Increase Marketing
Effectiveness
With the implementation of Microsoft Navision, Sigma
Computer has a clearer idea of the costing across the
entire value chain from purchase to supply to deliver.
“With Navision, we are able to analyse which segment is
the most profitable or gives the maximum revenues, and
concentrate on those. Conversely, if any particular area
is problematic it can be resolved,” says Rishi. Sigma is
able to keep track of which items are left waiting
longest in stock and which move fastest, and identify
most-valued customers and employ marketing tools to
improve sales.
Improved Process and Support
With an ERP system, Sigma Computer has been able to
inculcate discipline in users, and ensure that internal
processes are followed. “We are able to service
customers better, and with daily reports on call status
and pending tasks, we can ensure that there is no
dissatisfied customer,” says Rishi.
About Samadhan
Samadhan is a Microsoft Certified Business Solutions
Partner specializing in ERP implementation, and has
expertise in providing state-of-the-art and innovative
infotech solutions for educational institutions, power
plants, hospitals and similar industries.
Microsoft Dynamics
Microsoft Dynamics is a line of integrated, adaptable
business management solutions that enables you and your
colleagues to make business decisions with greater
confidence. Microsoft Dynamics works like familiar
Microsoft software such as Microsoft Office, which means
less of a learning curve for your people, so they can
get up and running quickly and focus on what’s most
important. And because it is from Microsoft, it easily
works with the systems that your company has already
implemented. By automating and streamlining financial,
customer relationship, and supply chain processes,
Microsoft Dynamics brings together people, processes,
and technologies, increasing the productivity and
effectiveness of your business, and helping you drive
business success.
For more information
about Microsoft Dynamics, go to:
www.microsoft.com/dynamics
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Software and Services
Partner
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“We are able to service customers better, and with daily
reports on call status and pending tasks, we can ensure
that there is no dissatisfied customer.”
For more information about Microsoft products and services, call the
Microsoft Sales Information Center on (800) 426- 9400.
In Canada, call the Microsoft Canada Information Centre
on (877) 568- 2495. Customers who are deaf or
hard-ofhearing can reach Microsoft text telephone (TTY/TDD)
services on (800) 892-5234 in the United States
or (905) 568-9641 in Canada. Outside the 50
United States and Canada, please contact your local
Microsoft subsidiary. To access information using the
World Wide Web, go to:
www.microsoft.com
For more information
about Samadhan products and services, call (91)
9204066516 or visit their website at:
www.samadhanindia.com
For more information
Sigma Computer products and services, call (91) 651
233 0757
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